Key Responsibilities
Attend to customers and explain gold loan products, terms, interest rates, and repayment options.
Assess and verify gold jewellery for purity and weight as per company guidelines and authorized procedures.
Process gold loan applications and complete customer KYC documentation.
Ensure accurate valuation, loan eligibility calculation, and documentation.
Verify customer details and supporting documents before loan disbursement.
Coordinate with the Branch Manager for loan approvals and disbursements.
Maintain proper records of gold packets, loan documents, and customer transactions.
Ensure the protected custody and security of pledged gold as per company policies.
Follow up with customers regarding repayments, renewals, and overdue accounts.
Adhere to company policies, audit requirements, and applicable regulatory guidelines.
Provide quality customer service and support branch business targets.
Assist in daily branch operations and prepare reports as required.

Work Location: In person

📌 Gold Loan Officer Panvel
🏢 B B Banthia Finance
📍 Panvel