Key Responsibilities
Act as the single point of contact for the client after order placement and ensure excellent communication.
Coordinate all post-order documentation including contract agreements, bank guarantees, and defect liability period records.
Escalate and resolve on-site issues through coordination with procurement, operations, or project teams.
Initiate and coordinate billing activities and ensure proactive payment follow-ups.
Act as a bridge between clients and internal teams to ensure smooth information flow and problem solving.
Build long-term client trust and ensure customer satisfaction through skilled handling of sensitive issues.
Required Skills & Competencies
Excellent verbal and written communication skills in English and Hindi.
Strong email writing etiquette with politeness and assertiveness.
High patience and empathy for client issues.
Solid documentation and organizational skills.
Proactive follow-up and multitasking abilities.
Basic understanding of billing, invoicing, and payment tracking.
Qualifications & Experience
Graduate or Post-Graduate degree (preferred in Business Administration / Communication / Operations).
Minimum 2–5 years of experience in Customer Relationship / Client Coordination / Key Account Management.
Experience in EPC / Infrastructure / Electrical / Solar industry will be an added advantage.
Proficiency in MS Office (Excel, Word, Outlook) and Google Workspace.