Key responsibilities
First point of contact for Indian families, hospitals, NGOs, and government referral bodies
Conduct intake conversations, gather client information, assess service needs
Send, track, and follow up on caregivers’ schedules, intake forms, service agreements, and consent documents
Coordinate needs assessment meetings with Operations and care specialists
Guide families through onboarding steps, service information, and timelines
Post-onboarding follow-up for client satisfaction
Ensure compliance with Indian data privacy and healthcare documentation standards
Escalate complaints and documentation gaps to the Operations Manager

Scheduling Activities
Manage daily, weekly, and monthly schedules for care providers and clients across each city
Match providers to clients based on care needs, qualifications, location within India, and availability
Monitor provider utilization, capacity, and availability




Manage scheduling data in internal scheduling trackers
Communicate schedule updates to providers and families via phone, email, or WhatsApp
Resolve conflicts, cancellations, missed visits, and urgent staffing gaps
Coordinate with Recruiting when current providers need to be hired
Generate weekly/monthly utilization and scheduling reports
Support Finance team for billing and payroll accuracy

Education
Any Bachelor's degree (BBA, B. Com, BSW, B.Sc., BA, or equivalent)
Valuable to have: PG in Healthcare Management or Social Work

Experience
2+ years in: client-facing activities, scheduling, customer service, or healthcare back-office operations

Languages
Regional language relevant to service area — robust advantage

Pay: ₹28,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Client Intake Coordinator Chennai
🏢 Sahay Elderly Care
📍 Chennai