Job Description: Customer Support Executive
Company: Fery Rides
Location: Sector 32, Gurugram

About the Role
Fery Rides is a women-focused, eco-friendly ride-hailing service committed to providing protected and reliable transportation through our motto, “For Women, By Women.”

We are looking for a customer-oriented Customer Support Executive to handle customer queries, manage bookings, resolve complaints, and coordinate with our Sister Partners and operations team to ensure a smooth ride experience.

Key Responsibilities
Handle customer queries and complaints via calls, WhatsApp, and other channels.
Manage ride bookings, rescheduling, cancellations, and refund requests.
Resolve ride-related issues and payment concerns.
Coordinate with Sister Partners and the operations team.
Follow up on pending complaints until resolution.




Maintain customer records and ensure customer satisfaction.

Requirements
Valuable communication and problem-solving skills.
Basic computer knowledge.
Patience, a positive attitude, and a customer-first approach.
Freshers can apply; prior customer support experience is a plus.

Join Fery Rides and help us make every ride safer and better!

Pay: ₹18,000.00 - ₹30,000.00 per month

Application Question(s):
We are offering between Rs. 18000/- to Rs. 25000/- based on your experience and interview performance, are you comfortable for that?
Are you an immediate joiner?

Education:
Bachelor's (Required)

Experience:
Customer support: 1 year (Required)

Work Location: In person

📌 Customer Support Executive Cse Gurugram
🏢 Fery Rides
📍 Gurugram