Company: Cookwell Domestic Appliances Ltd.
Location: Mumbai
Department: Customer Service / CRM
Position: Customer Relationship Executive
Experience: 1–3 Years
Employment: Full Time

Job Responsibilities / मुख्य जिम्मेदारियाँ
Customers की queries, complaints और service requests को professionally handle करना।
Phone, WhatsApp, Email एवं other communication channels पर customer से बात करना।
Customer complaints को CRM/system में properly register एवं update करना।
Service team, technicians और service centres के साथ coordination करना।
Customer complaints का timely follow-up एवं closure सुनिश्चित करना।
Product information, warranty और service-related queries का सही जवाब देना।
Pending complaints की daily follow-up list maintain करना।
Customer feedback collect करना और management को report करना।
Repeated complaints एवं major customer issues को Supervisor/Manager को escalate करना।
Daily/weekly Customer Complaint & Service MIS तैयार करना।




Customer satisfaction improve करने के लिए suggestions देना।

Candidate Profile / उम्मीदवार की योग्यता
Graduate / Diploma preferred।
1–3 years experience in Customer Service, CRM, Telecalling, Consumer Durables या similar industry preferred।
Excellent Hindi & English communication skills।
Valuable listening एवं customer handling skills।
MS Excel और basic computer/CRM software का knowledge।
Problem-solving एवं follow-up skills।
Patient, polite और customer-focused personality।
Domestic Appliances / Electronics / Consumer Durables industry experience को preference।

Key Performance Indicators (KPI)
Customer Complaint Closure TAT
Customer Satisfaction
Complaint Resolution %
Pending Complaint Reduction
First Response Time
Repeat Complaint %
Customer Feedback
CRM Data Accuracy

Interested candidates can share their CV with HR.

Build your career with Cookwell Domestic Appliances Ltd. and become a part of our customer-focused team!

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks:
Provident Fund

Work Location: In person

📌 Customer Relationship Executive Kalyan
🏢 Cookwell Domestic Appliances
📍 Kalyan