We are looking for a customer-focused and skilled Customer Care Executive to handle customer queries, complaints, and service requests through calls. The ideal candidate should have strong communication skills, a positive attitude, problem-solving abilities, and a commitment to delivering excellent customer experiences.

Key Responsibilities
Handle inbound and outbound customer calls, chats, and emails professionally.
Understand customer concerns through active listening and effective probing.
Provide accurate information regarding bookings, payments, cancellations, refunds, rescheduling, and other service-related queries.
Resolve customer complaints within defined timelines and follow company policies.
Demonstrate empathy, apologize where appropriate, and provide positive assurance.
Maintain professional communication, proper call flow, and accurate documentation.




Escalate unresolved or critical issues to the Team Leader or concerned department.
Achieve assigned KPIs, including productivity, quality, customer satisfaction, and attendance.
Follow the defined SOPs, quality parameters, and data privacy guidelines.
Identify prospects to improve customer satisfaction and service quality.

Required Skills
Good verbal and written communication skills.
Solid listening, probing, and problem-solving abilities.
Customer-centric approach with patience and empathy.
Basic computer knowledge and familiarity with CRM or ticketing tools.
Ability to manage multiple queries and work in a target-driven environment.
Willingness to work in rotational shifts, if required.

Pay: ₹11,000.00 - ₹30,000.00 per month

Benefits:
Provident Fund

Work Location: In person

📌 Customer Care Executive / Team Leader Kota
🏢 Support Shine Services
📍 Kota