Key Responsibilities:
Handle incoming and outgoing customer calls, emails, and other inquiries.
Provide accurate information on products, orders, delivery status, and service requests. Understand customer requirements and offer appropriate assistance.
Coordinate with the sales, service, stores, and dispatch teams to resolve customer queries.

Description – Customer Support Executive
Follow up with customers on orders, quotations, complaints, and pending requests.
Register customer complaints and ensure timely resolution.
Maintain customer records, call logs, and follow-up details.
Prepare daily customer support reports and update records in Excel or the company CRM.
Maintain qualified communication and a high level of customer satisfaction.
Escalate complex issues to the concerned department or supervisor when required.

Eligibility Criteria Education:




Any graduate or diploma holder; relevant experience preferred.
Experience: Freshers and experienced candidates may apply.
Positive verbal and written communication skills in English and Tamil.
Basic computer knowledge, including MS Office and Excel.
Good telephone etiquette and interpersonal skills.
Solid follow-up, coordination, and problem-solving abilities.
Ability to work independently and as part of a team

Pay: ₹15,000.00 - ₹30,000.00 per month

Experience:
Customer support executive: 1 year (Required)

Language:
English fluently (Required)

Location:
Maduravoyal, Chennai, Tamil Nadu (Preferred)

Work Location: In person

📌 Customer Support Executive Cse Maduravoyal
🏢 Sarvajith Infotech
📍 Maduravoyal