Handle Inquiries: Manage a large volume of incoming calls, emails, and chat requests promptly and professionally.
Provide Information: Provide accurate, valid, and complete information about our products, services, pricing, and company policies by using the right methods and tools.
Issue Resolution: Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure full resolution.
Customer Relationship Management: Build sustainable relationships and trust with customer accounts through open and interactive communication. • Order Processing: Process orders, forms, applications, modifications, and returns according to established department procedures.
Record Keeping: Keep detailed and accurate records of customer interactions, transactions, comments, and complaints in our Customer Relationship Management (CRM, Cratio) system.
Sales & Opportunities: Identify and assess customers' needs to achieve satisfaction and, when applicable, generate sales leads or upsell additional products/services.
Team Collaboration:



Communicate and coordinate with colleagues and other departments (e.g., Sales, Logistics, Technical Support) to ensure timely resolution of complex issues.
Policy Adherence: Follow communication procedures, guidelines, and policies consistently.
Experience: Proven customer support experience or experience as a Client Service Representative.
Communication Skills: Solid verbal and written communication skills, including active listening, transparent articulation, and skilled presentation.
Problem-Solving: Excellent problem-solving abilities and the capacity to troubleshoot, investigate, and provide practical solutions.
Technical Proficiency: Familiarity with CRM systems (Cratio) and practices, as well as basic computer proficiency.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:
Cell phone reimbursement
Health insurance
Provident Fund

Work Location: In person

📌 Jr Executive Sales & Back Office Velu
🏢 Ergomatic Automation India
📍 Velu