Location: The Foresta Resort & Spa, Mulshi, Pune
Department: Front Office
Reports To: General Manager / Resort Manager

Job Purpose

The Front Office Manager will be responsible for managing and supervising all front office operations, ensuring exceptional guest service, maintaining operational standards, and coordinating with various departments to deliver a smooth and memorable guest experience.

Key Responsibilities
Front Office Operations: Oversee daily front desk activities, including guest check-in, check-out, room allocation, reservations, and billing procedures.
Guest Relations: Ensure professional guest handling, address complaints and special requests promptly, and maintain high standards of guest satisfaction.
Team Management: Supervise, train, and guide front office staff to ensure efficient performance, discipline, and skilled service delivery.
Interdepartmental Coordination: Coordinate with housekeeping, food and beverage, maintenance, and other departments to ensure smooth resort operations.
Reservations and Revenue: Monitor room availability, occupancy, reservations, and upselling opportunities to support revenue generation.
Reports and Documentation: Maintain accurate guest records, daily reports,



billing details, and other operational documentation.
Service Standards: Ensure compliance with resort policies, service standards, grooming requirements, and hospitality procedures.
Guest Feedback: Monitor guest feedback and online reviews, identify areas for improvement, and implement corrective measures.

Required Qualifications and Experience
Graduate or diploma holder in Hotel Management or Hospitality.
3–5 years of relevant experience in the hospitality industry, preferably in a resort or hotel.
Robust communication, leadership, and guest-handling skills.
Valuable knowledge of hotel operations, reservation systems, and billing procedures.

Key Competencies
Team leadership and staff coordination
Customer service and problem-solving
Operational planning and time management
Professional communication and interpersonal skills
Attention to detail and service quality

Pay: ₹45,000.00 - ₹50,000.00 per month

Benefits:
Cell phone reimbursement
Flexible schedule
Food provided
Paid time off
Provident Fund

Work Location: In person

📌 Front Office Manager Pune
🏢 Joy Suites Hospitality
📍 Pune