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Personal Banker - Outbound (Branch Banking Relationship Management) | Kotak Mahindra Bank

Role Purpose

The Personal Banker - Outbound is a branch-based sales and relationship management role responsible for acquiring new customers, growing CASA business, generating revenue through cross-selling, and building long-term customer relationships.

Key Responsibilities

Customer Acquisition
Acquire Recent-to-Bank (NTB) customers through field activities, referrals, and branch-generated leads.
Source high-value Savings Account and Current Account customers.
Build and expand family banking relationships.

Sales & Revenue Generation




Achieve branch retail liabilities and CASA business targets.
Cross-sell banking and third-party products:
Insurance
Fixed Deposits
Mutual Funds
Debit/Credit Cards
Investment Products
Meet assigned value, volume, and productivity metrics.

Relationship Management
Engage customers through calls, meetings, and branch visits.
Understand customer financial needs and provide tailored solutions.
Maintain strong customer relationships to improve retention and wallet share.

Customer Engagement Activities
Contact prospective and existing customers regularly.
Conduct daily customer meetings and follow-ups.
Convert leads into active banking relationships.

Compliance & Service
Ensure KYC and AML compliance during account acquisition.
Maintain accurate customer records in CRM systems.
Deliver high service standards while achieving sales objectives.

Required Skills
CASA Sales
Customer Acquisition
Relationship Management
Cross-Selling
Sales Negotiation
Networking & Prospecting
Communication Skills
CRM Management
Target Achievement

📌 Personal Banker Outbound Branch Banking 0466 1319 1096851 Maharashtra (India)
🏢 Kotak Mahindra Bank
📍 India