Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a energetic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations
Positive to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The position demands continuous engagement with complex environments to maintain system stability and support business continuity through timely resolution of incidents and service requests.

Roles & Responsibilities:
Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.




Provide solutions to problems for their immediate team and across multiple teams.
Coordinate cross-functional efforts to streamline issue resolution and improve system performance.
Mentor junior team members to enhance their technical capabilities and problem-solving skills.
Facilitate communication between stakeholders to ensure alignment on priorities and deliverables.

Skilled & Technical Skills:
Must To Have Skills: Proficiency in Enterprise Network Operations.
Solid knowledge of network infrastructure components and protocols.
Experience in troubleshooting complex network and application issues.
Ability to analyze logs and system metrics to diagnose problems effectively.
Familiarity with incident management and change control processes.
Skilled in collaborating with cross-functional teams to implement solutions.

Additional Information:
The candidate should have minimum 5 years of experience in Enterprise Network Operations.
This position is based at our Pune office.
A 15 years full time education is required.

15 years full time education

📌 Application Support Engineer Pune
🏢 Accenture
📍 Pune