L1 Technical Support
Handling all the Inbound calls and tickets in service desk
Handling Basic L1 level queries from end users
Diagnose and quickly resolve a wide range of Windows applications issues
Basic troubleshooting knowledge for internet/LAN and WAN Connectivity issues
When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System
Remotely Install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops/Desktops.
Install, upgrade, support and troubleshoot for printers & related computer hardware.
Performs general preventative maintenance tasks on computers, laptops & printers
Customize & configure desktop hardware to meet specifications and business standards
Email account administration, i.e., account creation and management and distribution lists on Office 365
User account administration, i.e., account creation and management and password resets on Active Directory
Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries
Take ownership and responsibility of queries,



issues and problems and document it in the ITSM Tool
Configuring iPad/iPhones/Android for the users to enable them check emails and be connected on the go.
Basic knowledge of Networking, Virtualization, Outlook, Windows & Mac OS, Web Based and Installable applications

Customer Focus
Providing timely and accurate resolution of technical issues experienced by the Users.
Excellent communication skills.
Identify and escalate severe issues which could cause production impact.

Technical Skillset - Need to Know

Networking Experience in LAN/WAN Workplace

Positive knowledge of Active Directory

Citrix

O365

Microsoft Windows

Mobile Operating Systems (Android/iOS)

Antivirus

Technical Skillset - Valuable to Know

Knowledge of Infrastructure / Exchange / Server Technologies

Virtualization / VMware /Cloud

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 German Language Proficiency And Service Desk Professional Hubballi
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