Responsibility
Build daily, shift-wise shop-floor presence and trusted relationships across worker groups.
Provide an accessible, confidential, non-retaliatory first contact for employee concerns.
Distinguish grievances, requests, conduct issues and welfare needs, and route each correctly.
Mediate workersupervisor disagreements early through fair, interest-based problem solving.
Own cases from intake to remedy and closure, with documentation, timelines and follow-through.
Translate recurring cases and employee voice into risk insights and preventive action.
Coach supervisors to listen, hold difficult conversations and apply policy consistently.
Facilitate grievance and worker committees plus complementary formal and informal voice channels.
Ensure welfare facilities and statutory duties meet applicable central and state requirements.
Support POSH, inclusion and the safety and dignity of women and vulnerable worker groups.
Mobilize HR and Operations as one response, and take on broader plant-HR priorities when needed.

Personal Attributes
Trusted and approachable at every level.
Empathetic and culturally aware; impartial and evidence-led.
Courageous, ethical and discreet; holds fairness under pressure.




Calm and resilient in conflict; persistent to closure.
Operationally grounded and curious, with Factory HR leadership potential.

Competencies
Active listening, interviewing and counselling
Grievance triage, case management and remedy
Mediation, de-escalation and negotiation
Employee voice and committee facilitation
Workforce sensing, root-cause and trend analysis
Supervisor coaching and stakeholder influence
Labour codes, state welfare rules and POSH

Education & Experience
Graduate or postgraduate in HR, Labour Welfare, Social Work, Industrial Relations or a related field.
Meets the qualification and language requirements prescribed under applicable central and state welfare rules.
3+ years in factory welfare or employee relations, with evidence of case closure, floor credibility and broader HR potential.

Technical Skills
Grievance and committee governance, records, reporting and inspection readiness.
Local-language fluency with robust conversation and documentation skills.
Workforce analytics and digital case- and action-tracking.

📌 Welfare Officer Bhopal
🏢 Gokaldas Exports
📍 Bhopal