Job Title: Customer Relationship Management (CRM) Executive

Job Summary

We are looking for a customer-focused CRM Executive to manage customer interactions, attend inbound calls, resolve grievances, and ensure a positive customer experience across our retail business.

Key Responsibilities
Attend and respond to customer calls, queries, and requests promptly and professionally.
Handle customer grievances related to products, billing, delivery, exchanges, returns, alterations, and services.
Understand customer concerns and provide appropriate solutions within company policies.
Follow up with customers to ensure that complaints and requests are resolved satisfactorily.
Coordinate with sales, store, warehouse, billing, delivery, and management teams to resolve customer issues.
Maintain accurate records of customer calls, complaints, feedback, and resolutions in the CRM system.
Escalate unresolved or critical complaints to the concerned department or management.
Make follow-up calls regarding orders, complaints, service requests, and customer feedback.




Collect and record customer feedback to identify recurring issues and improve service quality.
Maintain skilled communication and build positive relationships with customers.
Handle difficult or dissatisfied customers calmly and professionally.
Prepare regular reports on customer complaints, call volume, resolution status, and feedback.
Ensure timely closure of customer complaints and maintain proper documentation.

Required Skills
Excellent verbal and written communication skills.
Valuable listening and problem-solving abilities.
Customer-service-oriented attitude.
Ability to handle difficult customers patiently.
Basic knowledge of MS Excel, email, and CRM software.
Valuable coordination and follow-up skills.
Ability to work under pressure and meet response/resolution timelines.
Knowledge of regional languages will be an added advantage.

Experience & Qualification
Qualification: Graduate / Diploma or equivalent.
Experience: 13 years in CRM, customer service, tele calling, retail, or related fields.

📌 Crm Executive Female Hyderabad (India)
🏢 Missamma Handlooms
📍 India