31 Oct
|
EPAM Systems
|
Hyderabad
31 Oct
EPAM Systems
Hyderabad
Advanced hands-on expertise in the designated technology track, with the ability to coordinate adjacent tracks.
Advanced operational knowledge of Microsoft 365 and Office 365 services.
Robust hands-on experience with Microsoft Teams and Microsoft Teams Voice.
Advanced knowledge of Exchange Online mail-flow troubleshooting.
Experience supporting SharePoint Online and OneDrive for Business.
Robust understanding of Teams calling policies, dial plans, number management, call routing and voice configuration.
Experience troubleshooting call-quality, PSTN connectivity and enterprise voice issues.
Ability to analyse Microsoft 365 service health, message traces, logs and technical alerts.
Experience leading complex incident restoration and technical problem investigations.
Robust understanding of incident, request, problem, change and major-incident management.
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