Role & responsibilities

Job Description: IT Supply Chain Support Associate OMS / GWR

Job Summary:

The IT Supply Chain Support Associate provides Level 2 operational and technical support for OMS and GWR/MDM applications supporting order management, master data, inventory, logistics, and order fulfillment processes.

Key Responsibilities:
Provide Level 2 support for OMS and GWR/MDM applications.
Investigate, troubleshoot, and resolve application issues.
Support order management and order fulfillment business processes.
Troubleshoot issues impacting supply chain operations.
Monitor application performance and proactively identify potential disruptions.
Coordinate with internal IT teams, developers, vendors, Business Analysts, Functional Leads, and business stakeholders.
Perform root-cause analysis and document incidents and resolutions within ITSM platforms.
Support master data-related application issues where applicable.
Follow ITIL-based incident, problem, change, and release management processes.




Maintain accurate application and support documentation.
Support global users across multiple countries and time zones.
Participate in cross-functional projects and continuous improvement initiatives.

Qualifications:
Experience in OMS / GWR application support.
Experience with Order Management / Supply Chain applications.
Understanding of order fulfillment, inventory, warehousing, transportation, and logistics processes.
Experience in IT/application/production support.
Solid troubleshooting and analytical skills.
Experience with ERP systems such as JDE, Oracle, or similar platforms.
Solid communication and stakeholder-management skills.
Experience working in shift-based/global support environments.

Technical Competencies:
OMS
GWR / MDM
Order Management
Master Data Management
SQL / Database
JavaScript
Informix Database
ERP – JDE / Oracle or similar
ITSM / ITIL

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