We are looking for a Customer Experience Executive with excellent English communication skills to manage customer interactions and ensure a smooth customer journey. The candidate will handle customer queries, appointment scheduling, follow-ups, and coordination related to vehicle sales, bookings, servicing, and after-sales support.

Key Responsibilities
Handle incoming and outgoing customer calls, emails, messages, and other communication channels.
Respond to customer queries regarding vehicles, bookings, sales processes, service appointments, delivery schedules, and after-sales support.
Schedule and confirm customer appointments, test drives, service visits, and follow-up calls.
Follow up with prospective customers and existing clients to ensure a smooth customer experience.
Manage customer complaints and coordinate with relevant teams for timely resolution.




Maintain accurate customer records, appointment details, and related documentation.
Coordinate with sales, service, and other internal teams to address customer requirements.
Ensure professional communication and high standards of customer satisfaction.

Required Skills
Excellent English communication skills (mandatory).
Strong customer support and relationship management skills.
Positive complaint handling and query resolution abilities.
Experience in appointment scheduling and customer follow-ups.
Robust documentation and record-keeping skills.
Valuable coordination, multitasking, and problem-solving abilities.

📌 Customer Experience Executive New Delhi
🏢 Globalstar Auto
📍 New Delhi