Role & responsibilities
Generate leads through outbound calls and convert them into confirmed bookings.
Qualify leads, understand customer requirements, and handle objections to maximize conversions.
Follow up with interested, existing, inactive, cancelled, and no-show customers to drive conversions and repeat bookings.
Own customer follow-ups from the initial interaction through booking confirmation or closure.
Promote Zigly services, packages, memberships, and offers.
Identify cross-selling and upselling opportunities to increase revenue.
Maintain accurate customer and lead information in the CRM.
Coordinate with internal teams to ensure smooth booking execution.
Maintain daily activity and conversion reports covering calls, leads, bookings, and revenue.
Achieve assigned calling, conversion, booking, and revenue targets.

Preferred candidate profile




Graduate in any discipline.
2- 5 years of experience in Business Development, Inside Sales, Tele sales, Tele calling, CRM, Lead Generation, or Customer Retention.
Excellent verbal communication skills in Hindi and English.
Solid persuasion, negotiation, objection-handling, follow-up, and customer-handling skills.
Proven ability to work toward sales, conversion, and revenue targets.
Target-oriented and comfortable working in a rapid-paced setting.
Proficiency in MS Excel and Google Sheets.

Working Conditions
Six-day work week with rotational weekly offs.
Work from Zigly Head Office, Delhi.
Performance-based incentives, where applicable.

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