Job Responsibilities:
Attend US client training sessions and create/update Standard Operating Procedures (SOPs) based on training recordings.
Train recent and existing employees on newly transitioned processes.
Update existing SOPs with current instructions and train resources on process changes.
Provide floor support and troubleshoot process-related issues.
Communicate with US clients on calls, whenever required.
Ensure accurate documentation and effective knowledge transfer.

Required Skills:
Minimum 3 years of experience in documentation and training.
Experience in the BPO industry, preferably in US Collections or US Mortgage.
Excellent written and verbal communication skills.
Solid client relationship management skills.
Excellent organizational and coordination abilities.
Proficiency in MS Office and database applications.
Willingness to work in US/night shifts.

Preference: Candidates residing within approximately 810 km of Magarpatta City, Pune.

📌 Senior Associate Pune (India)
🏢 Honeybee Tech Solutions
📍 India