31 Oct
|
Spes Staffing Solutions
|
Pune
31 Oct
Spes Staffing Solutions
Pune
Job Title: Assistant Manager International Voice Process
Location: Pune
Experience: 7+ Years (Minimum 1+ Year as Team Lead)
Job Summary:
Looking for an experienced Assistant Manager – International Voice Process to manage team performance, operations, and customer service delivery for an international voice process.
Key Responsibilities:
Manage Team Leaders and associates to achieve process targets.
Monitor KPIs like SLA, AHT, CSAT, Quality, and Productivity.
Handle escalations, team coaching, and performance improvement.
Prepare MIS reports and support process improvements.
Required Skills:
7+ years of experience in International Voice/BPO Operations.
Minimum 1+ year experience as Team Lead / Assistant Manager.
Robust team handling and communication skills.
Experience with US/UK voice processes preferred.
Location: Pune | Shift: International Shift (US)
📌 Assistant Manager International Voice Process Pune
🏢 Spes Staffing Solutions
📍 Pune