Manager Customer Service Operations Pune

Manager Customer Service Operations Pune

31 Oct
|
Tata Communications
|
Pune

31 Oct

Tata Communications

Pune

Job Summary

Hiring an experienced Cisco ISE L3 Engineer with solid hands-on expertise in Cisco ISE, Cisco Wireless (WLC 9800/AireOS), and Cisco Meraki (MR/MX/MS). Role involves enterprise NAC deployment, L3 escalations, secure access design, wireless authentication troubleshooting, and integration across wired, wireless, and cloud-managed environments.

Key Responsibilities
Deploy troubleshoot Cisco ISE (802.1X, MAB, Posture, BYOD, Guest, Profiling).
Provide L3 escalation for NAC, Cisco Wireless, and Meraki incidents.
Integrate ISE with Cisco WLC and Meraki Dashboard for secure access.
Troubleshoot wireless 802.1X authentication, RADIUS, certificate issues.
Manage Cisco Wireless (9800/AireOS) Meraki WLAN/Security setups.
Create HLD/LLD, SOPs, RCA, and follow ITIL processes.

Required Skills
Cisco ISE (pan/psn/mnt), radius/tacacs+, eaptls/peap.
Cisco Wireless (AireOS/9800), RF basics, SSID security.
Cisco Meraki MR/MX/MS administration.
Solid knowledge of VLANs, PKI, AD/LDAP, MDM, certificates.
Packet capture, RADIUS logs, debugging experience.

Preferred Certifications
SISE, CCNP Security/Enterprise
CMNA/CMNP (Meraki), Wireless Specialist
ITIL V3/V4

📌 Manager Customer Service Operations Pune
🏢 Tata Communications
📍 Pune

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