Job Title

Area Service Manager

Job Summary

We are looking for driven individuals who are passionate about making an impact on the future.

Details
Experience: 7 10 years
Location: As per business requirement
Educational: Diploma / B.E. in Mechanical Engineering

Responsibilities
Provide technical support, troubleshooting and failure/root-cause analysis.
Monitor service issues, customer complaints and ensure timely resolution/escalation.
Execute field campaigns, trials, modifications and service initiatives as per HO guidelines.
Monitor Hyundai and competitor product performance and identify improvement opportunities.
Drive customer satisfaction (CSI) and manage customer escalations.
Manage warranty claims, analysis and related reporting.
Coordinate with OEMs for technical issues, joint inspections and field support.
Prepare MIS and maintain records of field service operations and product failures.
Train dealer engineers and customer operators; conduct field audits.
Drive parts, lubricants, attachments,



recon refurbishment business.
Support dealer workshop development and strengthen dealer service capabilities.
Build robust customer relationships and support business growth.

Required Skills Competencies
Strong technical and troubleshooting skills.
Excellent interpersonal and communication skills.
Analytical and problem-solving ability.
Positive planning and execution skills.
Solid customer handling and dealer management skills.
Good temperament and ability to work in field-based environments.

Qualifications Experience
Education: Diploma / B.E. in Mechanical Engineering
Experience: 7 10 years in Construction Equipment (CE) Industry

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Area Service Manager Pune
🏢 Hyundai Construction Equipment
📍 Pune