Job Summary

Design, develop, and maintain digital adoption solutions using Whatfix.

Create interactive walkthroughs, smart tips, task lists, pop-ups, beacons, and self-help widgets.

Configure contextual guidance and user journeys to improve application adoption and user experience.

Implement onboarding and training solutions for enterprise applications such as CRM, ERP, HRMS, and custom web applications.

Integrate Whatfix with business applications and analytics platforms.

Develop role-based and personalized user guidance experiences.

Configure surveys, feedback collection, and user engagement initiatives.

Monitor Whatfix analytics and adoption metrics to identify improvement prospects.

Collaborate with business stakeholders, product owners, training teams, and developers.

Perform testing, troubleshooting, and optimization of digital adoption content.

Ensure governance, accessibility, and compliance standards are followed.

Technical Requirement




Primary skills:Domain->Digital Commerce->Digital Commerce Platforms
Knowledge of design principles and fundamentals of architecture
Understanding of performance engineering
Knowledge of quality processes and estimation techniques
Basic understanding of project domain
Ability to translate functional/non functional requirements to systems requirements
Ability to design and code complex programs
Ability to write test casesa n d scenarios based on the specifications
Positive understanding o fs d l c and agile methodologies
Awareness of latest technologies and trends
Logical thinking and problem solving skills along with an ability to collaborate
Educational Requirement:MCA,MSc,MTech,Bachelor of Engineering,BCA,BSc,BTech
Preferred SkillsDomain->Digital Commerce->Digital Commerce Platforms
Service LineDigital Experience

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