Job Summary

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what's possible-setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global prospects. Let's sail together towards a brighter, more sustainable future with Maersk.

Key Requirements
Graduate in any discipline.
Minimum 2 years of relevant experience, preferably in Supply Chain Management (SCM) or a related field.
Robust verbal and written communication skills.
Basic knowledge of MS Excel and ability to work with data and reports.

Key Responsibilities




Customer Channel Management: Manage customer interactions across different channels and ensure timely resolution of queries and requests.
Case Management: Handle customer cases from initiation to closure, ensuring appropriate follow-up and resolution within defined timelines.
Customer Onboarding Relationship Management: Support recent customer onboarding and maintain positive, long-term customer relationships.
Contract Management: Support contract administration, ensuring adherence to agreed terms, processes, and timelines.
Dispute Management: Coordinate with relevant internal teams to investigate and resolve customer disputes effectively.
Maintain accurate customer records and ensure timely updates in relevant systems.
Collaborate with internal stakeholders to deliver a seamless customer experience.

📌 Lead Logistics Customer Experience And Operations Specialist Pune
🏢 A.P. Moller - Maersk
📍 Pune