Gen AI Technical Lead
Experience Required: 10+ Years
Location: Pune, INDIA

Role Summary:

Seeking a hands-on AI & Automation Architect to design and deliver enterprise-scale GenAI, Agentic AI, and Automation solutions across SAP, Infrastructure, and IT Operations. The role will drive AI adoption, automation strategy, and business transformation using up-to-date AI platforms and enterprise technologies.

Key Responsibilities
Identify, architect, and implement high-value AI and automation use cases.
Build solutions using LLMs, RAG, AI Agents, Prompt Engineering, and Workflow Automation.
Drive automation across service desk, incident management, knowledge management, SAP operations, and IT support processes.
Integrate AI capabilities with SAP,



ServiceNow, Microsoft, and enterprise applications.
Define AI standards, governance, reusable frameworks, and accelerators.
Track outcomes including ROI, productivity gains, cost reduction, ticket deflection, and service improvements.

Technical Skills
Azure AI Foundry, Azure OpenAI, Copilot Studio, Azure AI Search
ServiceNow Now Assist, AI Agents, Virtual Agent
LLMs, RAG, AI Agents, Prompt Engineering
Power Platform, REST APIs, Azure Integration Services
SAP BTP AI, SAP Joule, SAP Business AI

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