Role & responsibilities
Ticketing Executive is responsible for managing customer inquiries related to civil maintenance and ensuring timely resolution.
Acknowledge receipt of enquiries and provide updates on the status of their requests.
Interact with customers to gather necessary information from clients regarding their maintenance requirements, including scope, urgency, and location.
Maintain accurate records of all enquiries, including client details, service requests, actions taken, and resolutions in system.
Collaborate with other Engineering team to resolve customer issues efficiently.
Ensure adherence to company policies, procedures, and service standards in all customer interactions.
Address customer concerns empathetically and professionally.

Preferred candidate profile
Proven experience in Civil Maintenance, Construction Quality, Customer Service or a similar role
Positive communication skills, both verbal and written
Robust problem-solving abilities and attention to detail Empathy and patience in dealing with customer concerns and complaints
Ability to multitask in a rapid-paced environment

📌 Hiring Freshers Diploma Civil Engineer Pune (India)
🏢 Kohinoor Development
📍 India