Job Title: Team Lead - BFSI Operations (Non-IT)

Location: Pune Experience: 5-7Years
Industry: Banking, Financial Services & Insurance (BFSI)

Job Summary

We are seeking an experienced Team Lead - BFSI Operations to manage a team responsible for delivering high-quality banking, financial services, or insurance operations. The ideal candidate will have robust people management skills, process knowledge, stakeholder management capabilities, and a proven track record of achieving operational excellence, service quality, and productivity targets.

Key Responsibilities
Lead and manage a team of executives/associates handling BFSI operational processes.
Monitor daily operations to ensure adherence to SLAs, KPIs, compliance, and quality standards.
Drive productivity, efficiency, and continuous process improvements.
Conduct performance reviews, coaching sessions, and team development activities.
Ensure compliance with regulatory requirements, company policies, and audit guidelines.
Analyze operational metrics and prepare MIS reports for management review.




Handle escalations from customers, internal stakeholders, and business partners.
Support workforce planning, resource allocation, and capacity management.
Identify training needs and facilitate knowledge enhancement sessions.
Collaborate with cross-functional teams to improve customer experience and operational effectiveness.
Drive employee engagement and maintain a high-performance work culture.

Required Skills
Solid understanding of Banking, Financial Services, or Insurance operations.
Team handling and people management experience.
Knowledge of KYC, AML, Loan Processing, Claims Processing, Underwriting, Wealth Management, or Back-office Operations (depending on business area).
Excellent communication and stakeholder management skills.
Solid analytical and problem-solving abilities.
Experience in MIS reporting and operational dashboards.
Ability to manage escalations and meet business targets.

📌 Team Lead Pune
🏢 Experis
📍 Pune