Role Title: Platform Support Associate
Experience Required: 13 years in application support, SaaS administration, or IT helpdesk
Education: Graduate Degree (B.E., B.Tech, B.Sc, BCA, or equivalent)

Core Responsibilities
User & Access Management: Handle day-to-day user creation, deactivation, roles, and access across Joule and Pulse platforms.
Ticket Handling & Troubleshooting: Investigate basic platform issues (e.g., job/campaign status mismatches) and escalate to vendor support (Encodify) with explicit evidence when required.
Documentation & Maintenance: Maintain user/license logs, write step-by-step SOPs/guides, log configuration changes, and complete release checklists.
Stakeholder Support: Assist Project/Operations Managers with walkthroughs,



support the Resource Scheduler, and coordinate with Finance on PO requests and vendor statements.

Key Requirements
Technical Skills: Solid proficiency in Excel/Google Sheets (pivots, lookups), familiar with ticketing or project management tools (Jira, Wrike, Encodify, or similar), and basic SQL/reporting knowledge.
Communication: Explicit written and spoken English for UK & US stakeholders.
Desirables: Basic Python, exposure to automation tools (n8n, Zapier), or ITIL Foundation certification.

📌 Platform Support Associate Chennai (India)
🏢 Amnet Smartshoring Services
📍 India