Role & responsibilities
Barista (The Beverage Expert)The Barista is primarily a backstage and front-counter specialist responsible for preparing high-quality beverages, managing coffee equipment, and executing transactional tasks. Core Responsibilities:
Beverage Preparation: Crafting specialty espresso-based drinks (lattes, cappuccinos), cold brews, teas, and smoothies following strict company recipes and standards.
Equipment Mastery: Calibrating coffee grinders ("dialling in" espresso shots), operating qualified espresso machines, and texturing milk perfectly for latte art.
Hygiene & Sanitation: Deep-cleaning espresso machines, milk frothers, counters, and utensils continuously to maintain compliance with health and safety standards.
Order & Cash Handling: Taking direct orders at the counter, answering menu questions regarding dietary restrictions, and managing the point-of-sale (POS) system.
Inventory Control: Monitoring stock levels of coffee beans, dairy, syrups, cups, and pastries, and restocking the front-of-house displays.
Guest Relations Executive - GRE (The Face of Hospitality)The GRE operates predominantly in the lobby or dining floor,



acting as the host and ambassador to ensure guests feel valued and experience a seamless workflow from arrival to departure. Core Responsibilities:
Guest Welcome & Hosting: Greeting customers warmly at the entrance, pulling out chairs, guiding them to their tables, and creating a positive first impression.
Reservation Management: Handling table bookings, managing seating arrangements to optimize floor capacity, and efficiently coordinating waitlists during peak hours.
Customer Query Resolution: Explaining the restaurant or cafe layout, introducing special amenities or promotions, and coordinating with the kitchen and service staff to meet special dietary requests.
Complaint Redressal: Serving as the immediate point of escalation for unhappy guests, tactfully resolving friction, and reporting feedback to the upper management.
Cross-Department Coordination: Liaising continuously with food and beverage associates, waiters, and the kitchen team to ensure the dining area runs like clockwork.

Preferred candidate profile
Experience & Knowledge
Technical Skillset
Behavioral Competencies
Education/Certifications

📌 Guest Relation Executive/ Barista All Rounder Kolkata (India)
🏢 Kaldi Craft Coffee Private
📍 India