Role summary
A Tech Lead for Salesforce Loyalty Cloud (Loyalty Management) owns the technical design and delivery quality of the loyalty solution.
Translates business loyalty requirements (tiers, points, promotions, redemptions) into a scalable, well-governed Salesforce implementation.
Leads and mentors the development team while acting as the senior technical decision-maker.

Core technical leadership responsibilities
Own end-to-end solution architecture and technical design, including build-vs-configure decisions within platform limits and best practices.
Lead the data model design across standard Loyalty objects (LoyaltyProgram, LoyaltyProgramMember, LoyaltyMemberCurrency, TransactionJournal, LoyaltyTier/TierGroup, vouchers, advantages) and any custom extensions.
Define the integration architecture connecting Loyalty to POS/commerce, Marketing Cloud, Data Cloud, Service/Sales Cloud, and external systems via Loyalty Connect REST APIs, Platform Events, and MuleSoft.




Set and enforce coding standards and run code reviews across Apex, LWC, and Flows.
Own the DevOps and release strategy: sandbox strategy, version control, CI/CD, and deployments.
Lead technical estimation and planning, and serve as the escalation point for complex technical blockers.

Loyalty Cloudspecific responsibilities
Configure and govern loyalty programs end to end: program setup, currencies (points), tiers and tier groups, member enrollment, perks, vouchers, and partner management.
Design the rules engine — program processes and decision tables driving accrual (earning) and redemption logic — keeping it maintainable as promotions change.
Architect high-volume transaction processing (accruals, point expiration, tier recalculation) with governor limits, bulkification, and batch/async patterns in mind.

📌 Hiring Salesforce Loyalty Cloud Bangalore, Bengaluru
🏢 Cognizant
📍 Bengaluru