Key Responsibilities

Functional Responsibilities
Provide Level 2/Level 3 production support for Oracle Retail V10 applications.
Understand and support retail business processes including:
Item management
Merchandising
Inventory management
Purchase orders
Transfers
Sales and returns
Pricing and promotions
Stock adjustments
Supplier management
Analyze functional issues and determine root cause.
Work closely with business users to understand requirements and resolve application issues.
Perform impact analysis for production defects and change requests.
Prepare functional specifications, test scenarios, and support documentation.
Coordinate with business, technical, and offshore/onshore support teams.

Technical Responsibilities
Troubleshoot Oracle Retail V10 application issues across application and database layers.
Solid knowledge of Oracle Retail Merchandising System (RMS) and related Oracle Retail modules.
Work with Oracle databases and write/debug SQL and PL/SQL queries.
Analyze application logs, batch failures, interfaces, and database errors.
Troubleshoot batch processes and scheduled jobs.




Analyze and resolve integration/interface failures between Oracle Retail and external systems.
Support file-based and service-based integrations as applicable.
Perform data analysis and data fixes following appropriate production-change procedures.
Develop SQL scripts, stored procedures, and other technical solutions for support requirements.
Participate in root-cause analysis and permanent-fix implementation.
Support application deployments, releases, patches, and regression testing.

Required Technical Skills
Solid experience with Oracle Retail V10.
Hands-on experience with RMS (Retail Merchandising System).
Solid SQL and PL/SQL skills.
Knowledge of Oracle Database.
Experience troubleshooting Oracle Retail batch processes.
Knowledge of Oracle Retail data model and key database tables.
Experience with Unix/Linux commands and shell scripting.
Understanding of interfaces and integrations.
Experience with incident, problem, and change management processes.
Knowledge of ITIL-based production support processes.

📌 Oracle Retail Techno Functional Support Retek Noida
🏢 Trangile Services
📍 Noida