Job Title:

Compute L2 Infrastructure / Server Engineer

Server & Hardware Expertise
Strong hands-on experience with HPE ProLiant servers
Knowledge of HPE Apollo servers
Experience with Blade servers
Experience with Oneview & SuperDome /Scale-up
Managing:
C7000 Enclosures (BladeSystem)
HPE Synergy 12000 Chassis

HPE Management & Tools
Experience with HPE OneView for infrastructure management
Hands-on with Server Profiling (template-based provisioning)
Firmware lifecycle management using:
SPP (Service Pack for ProLiant)
Knowledge of OS Support Matrix for compatibility validation

Firmware Upgrade & Maintenance
Performing firmware upgrades for servers, enclosures, and components
Planning and executing upgrades with minimal downtime
Validating compatibility before upgrades
Troubleshooting post-upgrade issues

Virtualization
Experience with VMware (ESXi, vCenter)
VM provisioning, monitoring, and troubleshooting

Storage & Backup
Understanding of SAN/NAS storage systems
Experience with backup solutions and restore processes




Monitoring backup jobs and resolving failures

ITSM & Tools
Hands-on experience with ServiceNow
Hands-on experience in ServiceNow administration or development (ITSM/ITOM preferred).
Robust understanding of ITIL processes (Incident, Problem, Change, Request, CMDB).
Positive knowledge of JavaScript, Glide API, and ServiceNow scripting (server-side and client-side).
Experience with REST/SOAP integrations and use of MID Server/IntegrationHub is an advantage.
Solid analytical and problem-solving skills with good communication and documentation abilities.
SR Request management
Ticket tracking and SLA adherence

Customer Handling (End-to-End)
Managing customer issues from start to closure
Acting as a single point of contact (SPOC) for assigned incidents
Providing regular updates and ensuring customer satisfaction
Coordinating with internal teams and vendors
Handling escalations professionally

📌 Computeinfrastructure Server Engineer Pune
🏢 Talworx Solutions
📍 Pune