Role & responsibilities

Job Description: Amazon Connect Application Support Engineer
Role: Custom Software Engineer / Application Support Engineer
Primary Skill: Amazon Connect
of experience in Amazon Connect
Job Summary

We are looking for an experienced Amazon Connect Application Support Engineer to support, troubleshoot, and maintain cloud-based contact center applications. The candidate will be responsible for resolving technical issues, monitoring system performance, supporting integrations, and ensuring the smooth operation of Amazon Connect services.

Key Responsibilities
Provide application and production support for Amazon Connect solutions.
Troubleshoot and resolve technical issues related to contact center applications and cloud-based communication systems.
Monitor system performance, identify potential issues, and implement corrective actions.
Collaborate with cross-functional teams to resolve incidents and improve application reliability.




Support integrations between Amazon Connect and other enterprise applications.
Document technical issues, root causes, resolutions, and support procedures.
Contribute to continuous improvement of support processes and service delivery.
Participate actively in team discussions and independently handle technical responsibilities.
Develop expertise in Amazon Connect and contribute as a Subject Matter Expert (SME).

Required Skills
Hands-on experience with Amazon Connect.
Robust understanding of AWS cloud services and cloud-based communication systems.
Experience in application support, production support, and incident management.
Solid troubleshooting and root cause analysis skills.
Knowledge of contact center technologies and system integrations.
Experience with system monitoring and performance analysis.
Excellent communication, documentation, and problem-solving skills.

📌 Amazon Connect Hyderabad
🏢 Cerebra
📍 Hyderabad