Your work profile

As an Analyst in our Team youll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -

Work you’ll do as a Senior Executive (Analyst)
This role focuses on delivering effective customer support across multiple channels while ensuring complete case ownership, product guidance, and opportunity identification. Specialists independently manage customer issues, ensure accurate documentation, and contribute to overall product adoption and customer satisfaction.
Handle customer interactions via voice, chat, and email
This will be a night shift role.
Support customers with product troubleshooting, workflow navigation, installation, and “how to” queries
Diagnose and resolve moderate complexity issues
Maintain end to end ownership of customer cases
Ensure detailed and accurate documentation for every case
Identify opportunities for feature adoption and product upgrades
Support serves to sell actions or pass high intent leads to sales teams




Ensure adherence to QA, documentation, and process standards
Handle customer queries independently with minimal supervision
Deliver solid performance on KPIs (quality, CSAT, productivity)
Actively identify customer needs and enable sales opportunities
Maintain high quality and compliant case documentation

Desired Qualifications
Required Qualifications
Bachelor’s degree (Commerce or Finance preferred)
1–7 years of experience in product support, SaaS, or customer support roles
MUST have troubleshooting exp.
Valuable to have experience needed in Finance or Accounting processes like Claims, billing, payroll, AP, AR etc.
Handled International voice processes
Solid product troubleshooting capability
Basic to intermediate accounting knowledge
Versant B2+ to C1 preferred
CRM proficiency
Multichannel handling capability

📌 International Voice Process Executive Hyderabad (India)
🏢 Deloitte Shared Services India
📍 India