Roles and Responsibilities:
Handle customer queries from dealers and distributors related to equipment and parts sales.
Support warranty claims and equipment damage claims.
Coordinate with internal teams to resolve customer issues.
Maintain customer records and update case details in CRM tools.
Provide timely post-sales support to customers in the North American region.

Required Skills:
Basic knowledge of Salesforce CRM.
Knowledge of HVAC products and systems.
Solid verbal and written communication skills.
Understanding of warranty claims, damage claims, and after-sales support.
Valuable knowledge of MS Office tools.

Desired Candidate Profile:
B.E./B.Tech in Mechanical Engineering.
Freshers and candidates with up to 1 year of experience can apply.
Basic knowledge of Salesforce CRM and HVAC systems.
Positive customer-handling and problem-solving skills.
Candidates with a notice period of less than 30 days preferred.
Willingness to work from Bangalore.

📌 Engineer Parts Management Bengaluru
🏢 Harita Techserv
📍 Bengaluru