31 Oct
|
Concentrix
|
Noida
High performance delivery on all quality parameters.
Audit chats & calls on Product/process, Communication and soft skills parameters.
Conduct audits and feedback for the targeted population with the objective of improving scores ,driving integrity & proficiency.
Data analysis and creation of designated reports/presentations.
Participate in calibrations to ensure consistent scoring & feedback delivery approach.
Communicate to heighten awareness and focus on importance of positive customer experience.
Make recommendations and drive improvement.
Reduce the learning curve and help enhance the product/process knowledge of recent team members.
Ensure that internal policies, procedures, and compliance regulations are being followed
Customer/client Interactions.
Leverage process knowledge to proactively identify areas of concern & highlight to the change Team.
Prepare TNA , publish and execute for 100% closure.
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📌 Quality Analyst Noida
🏢 Concentrix
📍 Noida