Job Description

We're looking for an experienced and agile Front Office Manager to join our hospitality team at Novotel & Ibis Chennai Sipcot. As a key member of our management team, you will oversee the daily operations of our front office and housekeeping departments across our dual-brand properties, ensuring exceptional guest experiences and operational excellence. In this role, you'll lead a dedicated team, drive customer satisfaction initiatives, and maintain the highest standards of service quality across all guest-facing operations while upholding the distinct brand standards of both Novotel and Ibis.
Manage and optimize the performance of front office and housekeeping teams across both properties to achieve departmental goals and service standards aligned with Accor brand guidelines
Develop and implement strategies to enhance guest satisfaction, loyalty, and positive reviews specific to the Chennai market and SIPCOT business clientele
Supervise room inventory management, occupancy tracking, and housekeeping operations to ensure efficiency, accuracy, and compliance with dual-brand operational requirements
Ensure compliance with hotel policies, procedures, Accor standards, and industry regulations across all areas of responsibility
Analyze financial reports,



manage departmental budgets, and identify cost-saving opportunities without compromising service quality or brand positioning
Collaborate with other department heads and cross-property teams to streamline hotel operations and resolve interdepartmental challenges
Implement and monitor quality control systems to maintain consistent service excellence throughout the rooms division and ensure brand consistency
Train, mentor, and develop staff members to build a high-performing team and foster a supportive work workplace that reflects our hospitality values
Address guest complaints and concerns promptly and professionally, turning challenges into prospects to exceed expectations and strengthen brand reputation
Stay current with hospitality industry trends and best practices, implementing innovative solutions to enhance operations within the Chennai market context
Schedule staff efficiently while accommodating operational needs, local labor considerations, and maintaining work-life balance for team members
Conduct regular performance reviews and provide constructive feedback to support staff growth, development, and career progression

📌 Front Office Manager Chennai
🏢 AccorHotel
📍 Chennai