Job Description

What you get to do in this role:
Facilitate requirements gathering and process mapping workshops. Perform gap analysis (as is functionality versus to be functionality)
Participate in end-to-end activities related to implementation planning including project management, issue management, communication and change management
Help personalize and humanize the customer experience while at the same time accomplishing future business scalability
Document the customer journey and identify ways to improve existing customer pain points based on process optimization, technology, change management, or communication
Help uncomplicate the work workplace of tomorrow by forecasting scalable solutions and when they need to be ready to be delivered to positively influence the customer journey
Work with the business, design, engineering,



and product teams to create digital transformation experiences for team members and customers
Work based on Agile digital execution and communicate across multiple cross teams to ensure successful project delivery
Translate your recommendations to senior leadership to gain agreement, affect change and influence long term digital strategies
Help create customer solutions to affect organizational transformational in the face of a digital-first recent landscape
Participate in User Acceptance testing and recommend improvements.
Build proofs-of-concept (POC) for potential recent solutions and technologies by working with product management and engineering teams.

📌 Sr Staff Business Systems Analyst Hyderabad (India)
🏢 ServiceNow
📍 India