Customer Support Specialist
We are looking for dynamic and experienced customer support that can help our customers with their day to day support related issues. We are looking for a person with at least 2 Years of experience and hands on experience with Chat and Ticketing systems.

We are looking for a person with the following knowledge:
Good command of English
Basic Computer working knowledge
Customer Support Knowledge
Some knowledge about Web Sites
Basic knowledge about e-commerce

Nice to have
Working knowledge of Chat and Ticketing System
Any other language would be added advantage
Positive and helping Attitude

Key Responsibility:
Manage large amounts of chats and Tickets
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions,



process customer information with vendors.
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements:
Proven customer support experience or experience as a client service representative at least 2 year experience
Strong typing skills, active Listening skill and fluency in English Language.
Familiarity with Ticketing/Chat systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, priorities, and manage time effectively
Bachelor degree and throughout English Medium
Willing to work in Shifts

Advantages:
Outstanding setting with work/life balance
5 Days working (Rotational shifts)
Best package in the industry
Great technical guidance to expand your career/professional knowledge
Referral Bonus.

To Apply: E-mail your questions or submit a resume to [HIDDEN TEXT]

For more details go through our website:

Job Location: Ahmedabad, Gujarat, India.

📌 Customer Service Executive Sales Ahmedabad
🏢 Positiwise Infotech
📍 Ahmedabad