Operational Management
Coordinate end-to-end import and export operations, ensuring timely shipment execution and delivery.
Monitor shipment milestones, documentation, customs clearance and pending activities.
Resolve operational issues and ensure adherence to customer SOPs and SLAs.

Customer Management
Address customer queries and operational escalations within agreed timelines.
Maintain service quality through effective communication and timely resolution of issues.

Cost & Performance Management
Monitor operational costs, productivity and resource utilization.
Ensure timely job closure, billing coordination and cost control.

Vendor Management
Coordinate with shipping lines, airlines, transporters, CHAs and other service providers.
Monitor vendor performance and resolve service-related issues.

Compliance & Process Management
Ensure compliance with company policies, customer SOPs and regulatory requirements.
Maintain accurate documentation and drive process improvements.

Cross-functional Coordination
Coordinate with Sales, Finance, Customer Service and overseas offices for seamless operations.
Support customer onboarding, business handovers and operational feasibility assessments.

📌 Assistant Manager Branch Operations Freight Forwarding Maharashtra
🏢 we one
📍 Maharashtra