About the Role : This role is focused on structured support tasks, not voice calling.

What You’ll Actually Do Daily :
Update customer records and track tickets
Follow SOPs to resolve client issues efficiently
Coordinate with internal teams for escalations
Maintain response time and quality benchmarks

Who This Is For :
Someone who prefers structured, process-driven work
Comfortable working in night shifts consistently
Solid written English (this is non-negotiable)

Requirements :
6 months to 2 years experience in:
Customer Support / Back Office / VA
Familiarity with:
Gmail, Google Sheets, CRM tools
Secure work discipline (no frequent leaves, no excuses)

Job Types : Full-time, Permanent, Fresher

Pay:



₹12,000.00 - ₹18,000.00 per month

Advantages :
Commuter assistance
Health insurance
Paid sick time
Paid time off
Provident Fund

Ability to commute/relocate:
Kolkata, West Bengal: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Language :
English (required)

Location :
Kolkata, West Bengal (required)

Shift availability:
Night Shift (required)
Overnight Shift (required)

Work Location: In person

📌 Night Shift Customer Support Executive Us Clients Crm + Email Support Kolkata
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