Job Summary : Key Responsibilities :
Maintain excellent phone etiquette and uphold high standards of verbal and written communication.
Address and resolve customer inquiries and issues promptly, ensuring a positive experience.
Efficiently manage multiple tasks while prioritizing work to meet deadlines and service level agreements.
Accurately document customer interactions and follow established procedures for escalation or resolution.
Qualifications :
Minimum 2 years of international voice process experience is mandatory.
Fluent in English with a robust command of verbal and written communication.
Excellent interpersonal skills and the ability to build rapport with customers.
Ability to work effectively during night shifts.
Proficiency in handling both voice and written interaction channels.
Preferred Skills :
Previous experience in the insurance industry or a similar field is highly desirable.
Familiarity with CRM tools and ticketing systems.
Solid problem-solving and multitasking abilities.
Pay: ₹400,000.00 - ₹500,000.00 per year
Advantages :
Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund
Ability to commute/relocate:
Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)