Job Title: Customer Support Executive About the Role (Overview) A Customer Support Executive (CSE) isresponsible for assisting customers by addressing their inquiries, resolving issues, and providing information about a company’s products orservices. They serve as the primary point of contact between the business and its customers, ensuring a positive customer experience and maintaining high satisfaction levels. How You Will Add Value (Core responsibilities)
Answer Customer Inquiries:
Resolve Issues: o Provide troubleshooting assistance and effective solutions to customer problems.
Document Interactions: o Maintain accurate records of customer interactions and concerns.
Know the Products: o Stay well-informed about company products and services to provide accurate support.




Ensure Customer Satisfaction: o Follow up with customers to ensure their issues are resolved and they are satisfied.
Collaborate with Team: o Work closely with colleagues to deliver consistent, high-quality support.
Report Trends: o Identify and share recurring issues and customer feedback to improve processes.
Collect Feedback: o Gather customer opinions to enhance their experience with the brand.

Pay: ₹20,000.00 - ₹25,000.00 per month

Language :
English (preferred)

Work Location: In person

📌 Customer Support Executive Surat
🏢 Meraki
📍 Surat