GoKwik is a growth operating system for D2C and eCommerce brands, powering thousands of merchants globally across conversion, checkout optimisation, RTO reduction, retention, and post-purchase engagement. Retention is one of the strongest growth levers for D2C brands, and KwikEngage sits at the center of how merchants drive repeat purchases, customer engagement, and lifecycle growth. This role will help brands identify growth leaks, optimise lifecycle journeys, and improve retention revenue through AI-led workflows, automation, and personalization. Own retention strategy and execution for 15–30 D2C brands across categories and growth stages

Build advanced segmentation, personalization, and retention workflows using AI-assisted operations

Analyse customer cohorts, repeat behaviour, AOV, seasonality, and campaign performance to generate actionable insights

1–3 years of experience in retention, lifecycle, or CRM marketing within D2C, SaaS, or agency settings




Hands-on experience with platforms such as MoEngage, CleverTap, WebEngage, Netcore, Klaviyo, KwikEngage, LimeChat, Wigzo, or Interakt
Strong understanding of lifecycle journeys, segmentation, cohort analysis, and retention metrics
Strong analytical mindset with comfort in dashboards, spreadsheets, RFM analysis, and campaign performance tracking
Comfortable managing multiple merchant accounts in fast-paced environments with high ownership

At GoKwik, you'll work on retention growth across multiple high-growth D2C brands with solid ownership and direct business impact. This role offers the chance to combine AI, lifecycle marketing, and growth strategy while shaping the future of AI-native retention operations.

CRM automation AI led CRM Marketing d2c AI led Retention Marketing Business growth stakeholder management customer lifecycle

📌 Marketing Director E Commerce Bengaluru
🏢 GoKwik
📍 Bengaluru