Key Responsibilities : Case Handling & Resolution
Receive, log, and track cases (claims, service requests, escalations) in CRM/TPA systems.
Ensure accurate documentation of case details, actions taken, and resolution status.
Follow up with internal departments (medical, operations, finance) to expedite case closure.
Customer Interaction :
Communicate with customers, hospitals, or partners to gather required information.
Provide transparent updates on case progress and expected timelines.
Handle escalations empathetically and professionally.
Experience required :
Experience: +2 years of experience in Customer Service or Client Relationship
Qualification :Graduation & Health insurance or TPA industry is mandatory