Job Summary: About the role: Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a qualified manner. Ensuring customer satisfaction of the highest order.
Roles & Responsibilities:
Handling customer queries and managing customer coordination
Approach all queries with customer centric attitude
Manage data and MIS reports
Offering exceptional customer service and satisfaction
Help build and improve processes
Adhere to set standards of TAT and SLA
Demonstrates customer empathy during all interactions with customers.
Qualifications :
Freshers to 1 years’ experience in a customer support role
Excellent interpersonal skills
Excellent written and oral communication skills in English and Hindi
A quick learner
Ability to make high quality decisions & Multi tasks.