Position Details Job Title: Chat & Email Support Executive
Department: Customer Support / Customer Experience
Location: GURGAON
Salary: 20,000 TO 25,000
Experience: Freshers and experienced candidates can apply
Qualification: Graduate preferred; candidates with good communication and computer skills may also apply Employment Type: Full-Time Job Summary We are looking for customer-focused Chat & Email Support Executives to handle customer queries through chat and email channels. The candidate will be responsible for providing accurate information, resolving issues professionally, and ensuring a positive customer experience. Key Responsibilities l Respond to customer queries and requests through live chat and email in a timely and professional manner. l Understand customer concerns and provide accurate information, solutions, and guidance. l Handle complaints, service requests, order-related queries, and follow-ups as per company processes. l Maintain clear, polite, and grammatically correct written communication. l Record customer interactions and update details in the CRM or ticketing system.
l Escalate complex or unresolved issues to the appropriate team within the defined timeline. l Follow response-time, quality, productivity, and customer-satisfaction targets. l Maintain customer confidentiality and follow company policies and data-security guidelines. Required Skills & Competencies l Good written communication skills in English; knowledge of Hindi or other regional languages is an advantage. l Basic computer knowledge and familiarity with email, web applications, and MS Office. l Good typing speed with accuracy and attention to detail. l Ability to understand customer issues, multitask, and manage time effectively. l Patience, a customer-first attitude, and a qualified approach to problem-solving. l Willingness to work in rotational shifts, weekends, or holidays if required by the business.
Contact for Applications
HR Contact: Priyansh
Mobile: (phone hidden)
Interested candidates may share their updated resume with the HR contact mentioned above.