HYDERABAD OFFICE, INDIA | AUSTRALIAN MARKET

General Manager, Growth & Operations

Australian Telecom, Cloud & Managed Services

Employer: AusInd | Hyderabad office-based | Full-time

Build the business. Lead the team. Earn more by delivering results.

AusInd is seeking a commercially driven, hands-on General Manager to grow an established Australian-based telecommunications business. This is a genuine business-building opportunity across internet connectivity, voice, unified communications, cloud services, hosting, managed support and automation. Bring customers in, build a productive Hyderabad team and develop sustainable, profitable recurring revenue.

You will be employed by AusInd and work from our Hyderabad office, managing the Australian market exclusively and reporting to the founder/CEO. This is an office-based leadership role serving Australia remotely, not a work-from-home or Australian-based position.

Begin with a small team, improve current operations, establish repeatable sales channels and expand approved commercial and technical teams as results justify. You must personally drive execution, lead technical delivery and take accountability for the numbers. This is a high-ownership role, not a position for someone who wants to delegate every challenge.

What you will own

- Profitable growth: acquire and retain customers, grow recurring revenue and contribution, cross-sell practical services and build repeatable offers around customer needs.
- Sales and marketing: own outbound sales, partnerships, digital campaigns, social media and CRM follow-up. Measure qualified opportunities, conversions, acquisition cost and paying customers.
- Service expansion: develop viable connectivity, SIP/VoIP, hosted PBX and unified communications offers; Microsoft 365/cloud services; hosting and managed IT; and customer automation. Validate delivery costs and capacity before launch.
- Technical-team leadership: manage network,



systems and support staff; set priorities and accountable owners; oversee ticket queues, incidents, escalations, monitoring, capacity, change control, backup/recovery and service documentation.
- Hiring and team growth: assess skills, recruit and onboard technical and commercial staff, coach performance, organise Australian-hours coverage and build succession and handover arrangements within approved budgets.
- Business operations: control quoting, provisioning, billing, collections, renewals, suppliers and spending. Report revenue, margin, pipeline, churn, service performance and staff productivity; resolve gaps between sales promises and delivery.

Essential requirements - read before applying This is a senior, hands-on business and technical-team leadership role. Entry-level applicants and candidates with only sales, only engineering, or generic call-centre supervision do not meet the combined scope.
- Evidence of profitable recurring-revenue growth in an ISP, telecommunications, managed-services, cloud or relevant ICT business, including your personal contribution and measurable outcomes.
- Personal experience winning customers and building outbound sales or partner channels, not only supervising an established sales department.
- Demonstrated responsibility for hiring and managing technical engineers/support staff as well as building team performance. Show team size, roles, hiring decisions and service improvements.
- Working knowledge of IP networking, broadband/fibre, SIP/VoIP/PBX, hosting, cloud and managed support. Be able to challenge technical recommendations,



assess risks and lead incident/change decisions with specialists; expert configuration of every platform is not required.
- Ability to model margins, support effort, licence commitments, acquisition costs, churn, cash flow and staffing, and justify investment and hiring priorities.
- Demonstrable understanding of Australian telecom customers, offers, buying expectations, service delivery and responsible outbound sales. Excellent business English and confident customer discovery are required.
- Effective use of CRM, ticketing, reporting, research, spreadsheets and automation/AI tools, with verification and responsible data handling.
- Commitment to work from the Hyderabad office and cover the agreed Australian-business-hours roster. Confirm availability before applying.
- Australian-market knowledge is mandatory from screening; direct Australian experience is preferred. Typically 8+ relevant years and 3+ years of leadership, or equivalent demonstrated achievement.

Reward for results: fixed pay plus serious growth upside Excellent base salary with attractive growth-based incentives.

Mandatory application information

Submit your CV with brief, numbered answers explaining: (1) two measurable recurring-revenue growth results and your personal contribution; (2) technical teams you have led and recruited; (3) Australian-market knowledge; (4) how you built or improved a sales engine; (5) Hyderabad office and Australian-hours roster availability; and (6) your current/expected fixed pay, variable earnings and notice period. Generic CV-only applications will not progress without this evidence.

Shortlisted candidates complete a structured interview, a time-limited research assignment, live commercial and technical-leadership tests, and references. AI use is allowed if disclosed and verified; you must defend your work independently.

Selection is based on relevant capability and evidence. Reasonable assessment adjustments may be discussed with recruitment.

📌 General Manager, Growth & Operations (Hyderabad)
🏢 Ausind Global Trading
📍 Hyderabad