– Engineer – After-Sales Support

Position: Engineer – After-Sales Support & Maintenance

Experience: 3–5 Years

Qualification: B.E. / B.Tech – Mechanical / Production Engineering

Preferred Industry: EPC Companies – Process Industry

Job Summary

We are looking for an experienced Engineer – After-Sales Support to manage customer complaints, coordinate maintenance activities, ensure timely complaint resolution, and provide technical support after product or plant delivery. The candidate should have experience in a technical manufacturing environment, maintenance, and customer handling.

Key Responsibilities

1. Customer Complaint Management

- Register and maintain customer complaints with details such as date, customer name, complaint nature, and related department.
- Acknowledge customer complaints through email within a maximum of 10 working hours.
- Evaluate complaints by referring to FAQs, troubleshooting records, and previous complaint histories.
- Coordinate with internal departments and sub-suppliers for complaint resolution.
- Submit action plans to customers within 16 working hours for routine issues and 2–5 days for critical issues.
- Prepare proposals covering the required materials, manpower, and resources for complaint resolution.

2. After-Sales Support & Maintenance

- Monitor timelines for material specifications, ordering, receipt, delivery, installation, testing, and final customer acceptance.
- Monitor sub-supplier activities and provide regular updates to customers.
- Conduct customer visits and generate inquiries for preventive maintenance.
- Send preventive maintenance reminders to customers for supplied plants.
- Develop technical expertise in CO2 compressor maintenance and routine electrical and mechanical maintenance.




- Analyze annual spare parts requirements and prepare yearly forecasts.
- Maintain complaint resolution reports and service logs.

3. Service & Process Management

- Maintain records of all supplies made to customers, including operation and maintenance (O&M;) manuals.
- Develop and implement AMC (Annual Maintenance Contract) proposals and service structures.
- Develop training contract structures, training content, and proposals.
- Identify locations requiring frequent after-sales visits and propose suitable locations for local representation.
- Support ISO system implementation and regular updates.
- Maintain and update SAP material databases and support SAP implementation.
- Implement and monitor data management systems.

Educational Qualification & Experience
- B.E. / B.Tech in Mechanical or Production Engineering.
- 3–5 years of experience in a technical manufacturing environment.
- Preferred experience in EPC companies operating in the process industry.
- Hands-on experience in maintenance activities.
- Experience in after-sales service, customer support, and complaint management.
- Previous leadership or team-handling experience will be preferred.

Required Skills
- Strong technical and troubleshooting abilities.
- Good knowledge of electrical and mechanical maintenance.
- Excellent customer communication and coordination skills.
- Ability to manage multiple tasks and adjust priorities.
- Solid planning, monitoring, and problem-solving skills.
- Ability to communicate ideas effectively and motivate team members.
- Knowledge of SAP, ISO systems, and maintenance documentation will be an advantage.

Interested Candidates drop resume on - (phone hidden) Pay: ₹400,000.00 - ₹800,000.00 per year

Benefits

- Paid sick time
- Paid time off

Work Location: In person

📌 Engineer - Support after sales & Maintenance (Pune)
🏢 Ashwini Kamble
📍 Pune