Deutsche Telekom Digital Labs, Gurgaon
Deutsche Telekom Digital Labs is the behind-the-scenes powerhouse that fuels Deutsche Telekom's passion & commitment to cutting edge innovation & out of the world customer experience.We create compelling digital propositions for the worlds' largest Telekom giant by building scalable and agile platforms to provide the best of digital experience to Deutsche Telekom customers across Europe.
We aim to bring all the Deutsche Telekom customers on to our digital products by simplifying the experience. An chance to build digital products from scratch (literally from scratch!) for one of the leading European telecoms(Deutsche Telekom)using latest technologies & on cloud native platforms.
Enhanced customer experience, convergence, and increased business productivity, continuously investing into entrepreneurial value creation projects to build agility and cross functional teams in order to steer innovative business models.
We are agile and focused on the overall make up of theteam. Role: Engineering Manager — Forward Deployed
The platform strategy has moved from building a single bot we own to running the harness that routes across best-of-breed dialog engines — Parloa, ElevenLabs, Wonderful, Decagon and OneBot — with a shared context layer beneath.
That split creates two genuinely different engineering jobs. Own end-to-end delivery of NatCo use cases: from requirement through integration, security clearance, launch and post-launch quality.
Own post-launch outcomes, not just go-live — deflection, containment and customer experience are yours after the switch is flipped.
Work with NatCo business owners, product, PSA, security, privacy and procurement to clear the non-engineering blockers that stall AI launches.
Line-manage the Forward Deployed Engineers and squad leads:



hiring, growth, performance, and building the FDE career path.
Build a team that is credible in front of a customer and in a code review — deploy engineers into markets without losing their engineering depth.
Push fixes and patterns discovered in the field back upstream into the owning capability POD, rather than solving them locally.
Say no to the fast local workaround. Protecting one implementation across nine markets is part of the job, not a constraint on it.
Must-have Skills And Experience
Experience. 10+ years in software engineering, including 3+ years managing engineers with hiring and performance ownership.
You have personally shipped production integrations against enterprise APIs — REST and event-driven — in Java, Python or equivalent. You have owned delivery in front of a customer, a partner or an internal business unit, where the commitment was yours and the systems were not.
Onboarding and managing technology partners: commercial and technical entry criteria, integration milestones, SLA enforcement, and a defined exit.
Rolling the same platform into multiple markets, tenants or customers, and holding one implementation while doing it.
Working knowledge of how modern LLM applications are built and operated: prompts and operating procedures, tool calling and MCP, RAG, evaluation, and voice pipelines including STT, TTS, endpointing and barge-in. Comfortable operating across time zones with European stakeholders, with regular travel to markets.
Telecommunications or contact-center domain experience — IVR, CCaaS, routing, agent desktop.
A forward-deployed or solutions-engineering background, where engineers are embedded in the customer's environment to deliver an outcome.
Not a programme or project manager. This role owns the engineering team and the outcome.

📌 Principal Engineer - Telecom (Gurugram)
🏢 Deutsche Telekom Digital Labs
📍 Gurugram